Privacy Policy and Data Security
We respect your privacy and we want you to be fully aware as to how Atlas Axillia uses your personal data. The below document will help you understand why we collect, what we collect and how it is used so that you will learn your rights towards the use of data.
It is crucial that you take a moment to clearly learn the policy. Should there be any clarity required, do not hesitate to contact us via our customer service email or phone.
We have also attached an index below for your understanding.
Who is collecting your data?
Your personal data is collected and controlled by Atlas Axillia, a subsidiary of Hemas Holdings PLC, in return for the services/products that we offer.
The policy will apply for the data collected for the marketing purposes of the business, including promotional activity and advertisements, which will be sent to you on third party sites (they have their own policies, please adhere before usage) depending on your site usage.
What do we collect?
We collect your personal data i.e. any information used to identify an individual specifically. You can, however, opt to not provide, in which instance we may not be able to fully provide our products/ services tailored to your needs.
To exercise customer profiling and marketing activities, we gather your personal data such as name, address, telephone number, email address, payment information, and certain other data, including from social media. This will only be used to enhance your experience with our products and will be treated with utmost privacy.
For your convenience, you are presented the option to register with our site to process order transactions, where your order details, personal information and order trackers can be found.
On the other hand, certain information such as IP address, which browser you’re using, and information about your computer’s operating system, application version, language settings will be stored with us to identify user uniqueness, even without you creating an account or making a purchase.
For mobile devices, we collect data to identify the kind of device used.
Sources of data collection are as follows.
- Directly collected information
- Automatically collected data
- Third party sources
Child Policy
As our products are used pre dominantly by children, we understand the importance of taking extra precautions to protect their privacy and safety.
All services on the ecommerce site have been designed and intended for use by adults. If it will be used by a younger audience at any time, we will obtain consent from the person with parental responsibility before we collect personal data where it is required by applicable laws and regulations.
On the instance of discovering that we have collected personal data from a child without parental or guardian consent, we will delete that personal data as soon as practical.
Why do we collect, use and sometimes share your personal details?
The data we collect is only used towards processes to serve and enhance your experience with the brand. Examples include: payments processing, complaint handling or verification, tailoring our marketing efforts and communication to your needs, and personalization and targeted advertising.
We create customer segments and profiles based on your buying behavior and searching interactions on the web and social media.
- To complete your purchase, we collect an array of information.
- Third Party Delivery agent: We will be sharing your address and contact information with the delivery party to ensure a seamless last mile fulfillment. There are legal terms in contract with the delivery party to ensure your information is safe.
- Marketing activities: We may send advertisements on social media, flyers or any marketing medium permitted by law
- Market research and process refinement: We sometimes ask our customers to take part in market research. Any additional personal details that you give us as part of the market research will be used only with your consent.
- Service and functionality improvement will also require conducting of surveys and will be used with your consent only.
- Fraud detection and prevention: We may be asked by law with a court order to reveal personal information for the detection and prevention of fraud and other illegal or unwanted activities.
- All information collection will be informed at the point of collection and your consent will be collected. You can withdraw your consent at any time.
How do we use social media?
We use social media to promote our offers and to improve and facilitate our own services. For example, we have integrated social media plugins into the Atlas My Shop website.
How do we make use of mobile devices?
We may introduce apps for a variety of mobile devices and use versions of our regular website that have been optimized for mobile.
These apps and mobile websites process the personal details you give us in much the same way as our website does.
How Long Do We Keep Your Personal Data for?
As long as the order is being processed, we will keep your personal data only for its specific purpose. For example, your name, address and contact number will be stored until your purchase with us has been fulfilled and thereafter if we are to send you any personalized promotional information.
To improve your experience and loyalty rewards scheme, your data may be retained.
All data will be anonymously stored and processed, and will be reviewed on a timely manner for marketing purposes.
By your request, we will delete your information as soon as practical.
How Do We Keep This Notice Up to Date?
The Policy will be updated as and when necessary based on learnings and consumer feedback. The “Last updated” date will appear on the top of the notice, reflecting any changes.
RETURN POLICY
Goods Return Policy
The Purchaser is responsible for physical verification of the products delivered prior to accepting delivery of same, and the Purchaser shall not be entitled or permitted to reject or return the product(s) after delivery of the product(s) has been duly accepted.
The Purchaser is entitled to reject any products or part of any products at the time of delivery, in the event that the products or their quantities do not correspond to the order, or if the products or their packaging/labelling is damaged and/or destroyed and/or defaced and/or if the goods are not in good/merchantable order or condition. Also, same should be informed to the Atlas Axillia via email) along with the order details on the same day.
Refunds
If you cancel your order, or return a product due to a manufacturing defect any sum debited by us to your credit/debit card will be refunded in full. We will notify you of your refund via e-mail within a reasonable period of time. We will usually refund any money received from you using the same method originally used by you to pay for your purchase. We will usually process the refund due to you as soon as possible and, in any case, within 14 days of you cancelling your order. The refunds which we process via the Credit card Internet Payment Gateway will take up to 2 weeks at bank’s end to be processed and will be reflected in your card statement.